Return Policy

1. Introduction

At SereniEven, operated by Dloxarinlldhit, we are committed to your satisfaction with our evening wellness products. This Return Policy outlines the terms and conditions for returning products purchased through our website dloxarinlldhit.ddd. We want you to be completely satisfied with your purchase, and we strive to make the return process as simple and straightforward as possible.

This policy applies to all physical evening wellness products purchased directly from our website. Please read this policy carefully before making a purchase.

2. Your Right to Return

2.1 UK Consumer Rights

Under the UK Consumer Contracts Regulations, you have the right to cancel your order for our evening wellness products within 14 days of receiving them, without giving any reason. This is known as your "cooling-off period." This right applies to all products purchased online from dloxarinlldhit, except for items specifically excluded as described below.

2.2 Return Period

You have 14 calendar days from the date you receive your evening wellness product to notify us that you wish to return it. You then have an additional 14 days from the date you notify us to return the product to us. We recommend returning products as soon as possible to ensure they arrive within this timeframe.

3. Conditions for Returns

To be eligible for a return and refund of your evening wellness product, the following conditions must be met:

• The product must be unused, unworn, and in the same condition that you received it.
• The product must be in its original packaging with all tags, labels, and protective materials intact.
• You must provide proof of purchase, such as your order confirmation email or receipt.
• The product must be returned within the timeframes specified in this policy.
• The product must not be a personalized or custom-made item.
• For hygiene reasons, certain products such as eye masks or items that come into direct contact with the body must be returned in their original sealed packaging, unopened.

4. Non-Returnable Items

Certain types of evening wellness products are exempt from being returned for hygiene, safety, or practical reasons:

• Products that have been opened, used, or had their hygiene seal broken, where the product comes into direct contact with the body.
• Personalized or custom-made evening wellness products created specifically for you.
• Digital products or downloadable content, such as guided meditation recordings or digital journals.
• Gift cards or vouchers.
• Products purchased during final sale or clearance events, where explicitly stated as non-returnable at the time of purchase.
• Products that have been damaged due to misuse, negligence, or normal wear and tear after delivery.

5. How to Return a Product

5.1 Step 1: Notify Us

To initiate a return of your evening wellness product, please contact us within 14 days of receiving your order using one of the following methods:

Please provide your order number, the product you wish to return, and the reason for the return. We will respond with return instructions and a return authorization if applicable.

5.2 Step 2: Package the Product

Carefully package your evening wellness product in its original packaging, including all accessories, manuals, and documentation that came with it. Ensure the product is well-protected to prevent damage during transit. We recommend using tracked and insured shipping services to protect your return.

5.3 Step 3: Ship the Product

Send the product to the return address provided in our return authorization. You are responsible for the cost of return shipping unless the product is defective or we made an error with your order. We recommend obtaining proof of postage and using a tracked delivery service, as we cannot guarantee that we will receive your returned product.

Return Address:

6. Refunds

6.1 Refund Processing

Once we receive your returned evening wellness product, we will inspect it to ensure it meets the return conditions outlined in this policy. If your return is approved, we will process your refund within 14 days of receiving the returned product. The refund will be issued to the original payment method used for the purchase.

6.2 Refund Amount

If your return is approved, you will receive a full refund of the product price. This includes the standard delivery charge if you returned the entire order. However, if you only return part of your order, the delivery charge will not be refunded.

Please note that return shipping costs are not refundable unless the return is due to our error or a defective product.

6.3 Refund Timeline

The time it takes for the refund to appear in your account depends on your payment provider. Typically, refunds are processed within 5-10 business days after we issue them. If you have not received your refund within this timeframe, please check with your bank or credit card company, as there may be processing delays on their end.

7. Exchanges

We currently do not offer direct exchanges for evening wellness products. If you wish to exchange a product for a different item, size, or variant, please return the original product following the return process outlined above and place a new order for the desired product. This ensures you receive your preferred item as quickly as possible.

8. Defective or Damaged Products

8.1 Our Responsibility

If you receive an evening wellness product that is defective, damaged, or incorrect due to an error on our part, we will gladly accept the return and provide a full refund or replacement, including return shipping costs. Your statutory rights are not affected by this policy.

8.2 Reporting Defects

Please inspect your evening wellness product upon receipt and contact us immediately if you discover any defects or damage. To help us process your claim quickly, please provide:

• Your order number and date of purchase.
• A description of the defect or damage.
• Clear photographs showing the defect or damage.
• Photographs of the packaging if it arrived damaged.

8.3 Resolution

Once we receive your defect claim, we will review the information and determine the best course of action. This may include sending a replacement product, issuing a full refund, or offering an alternative solution. We will cover all return shipping costs for defective or damaged products.

9. Cancelled Orders

9.1 Cancellation Before Shipping

If you wish to cancel your order for evening wellness products before it has been shipped, please contact us as soon as possible. If we have not yet processed your order for shipment, we will cancel it and issue a full refund to your original payment method.

9.2 Cancellation After Shipping

If your order has already been shipped, you will need to follow the standard return process outlined in this policy once you receive the product. You will be responsible for return shipping costs unless the product is defective or we made an error.

10. International Returns

If you are located outside the United Kingdom and wish to return an evening wellness product, please contact us before sending the item back. International returns may be subject to different terms and conditions, and you will be responsible for all return shipping costs, customs duties, and taxes. We recommend using a tracked and insured shipping method for international returns.

11. Refused or Undeliverable Packages

If you refuse delivery of your evening wellness product or if the package is returned to us as undeliverable due to an incorrect address or failure to collect, we reserve the right to deduct the original shipping costs and any return shipping fees from your refund. Please ensure your shipping address is correct when placing your order.

12. Lost Returns

We are not responsible for products lost in transit when being returned to us. We strongly recommend using a tracked and insured shipping method when returning evening wellness products. If you do not receive confirmation that we have received your return within a reasonable timeframe, please contact us with your tracking information so we can investigate.

13. Restocking Fees

We do not charge restocking fees for returns of evening wellness products that meet the conditions outlined in this policy. However, if a product is returned in a condition that does not meet our return requirements, we reserve the right to deduct a restocking fee or refuse the return altogether.

14. Questions and Contact Information

If you have any questions about our Return Policy or need assistance with a return of your evening wellness product, please contact us:

Our customer service team is here to help you with any return-related inquiries and will respond to your questions as quickly as possible.

15. Changes to This Return Policy

We reserve the right to modify this Return Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Changes to this policy will not affect returns initiated before the policy change. We encourage you to review this policy periodically to stay informed about our return procedures for evening wellness products.

16. Governing Law

This Return Policy is governed by the laws of England and Wales. Any disputes arising from returns of evening wellness products will be subject to the exclusive jurisdiction of the courts of England and Wales. Your statutory consumer rights under UK law are not affected by this policy.